Contact us

Please use the contact details below for all general enquiries, which will be passed on to the relevant service.

In the case of an emergency, please call our out of hours service on 01636 650 000.

Email and online


  • For general enquiries, call 01636 650000 (our call centre is open between 9am and 5pm, Monday to Friday).
  • To make a payment, call our 24-hour dedicated payment line on 0300 456 0478 and select the correct option - you will need to enter a billing or reference number. 

Please note, you cannot make planning application payments using the 24-hour service. You can pay over the phone using a debit or credit card.

In person

Newark and Sherwood District Council
Castle House
Great North Road
NG24 1BY

Opening hours:
Monday to Friday, 9am to 5pm

Ollerton Advice Office

Sycamore Road
New Ollerton
NG22 9PS

Opening hours:

Monday to Friday
9am to 12:30pm, 1:30pm to 4:30pm

Find out more about Council offices and buildings.

Christmas Opening Hours

Castle House will have the following changes to opening hours during Christmas:

Friday 24 December: 9am to 4pm

Monday 27-Tuesday 28 December: CLOSED

Friday 31 December – 9am to 4pm

Monday 3 January – CLOSED



The Ollerton office will have the following changes to opening hours during Christmas:

Monday 20 December – Thursday 23 December: 9am to 4:30pm

Friday 24 December: CLOSED

Monday 27 December- Friday 31 December: CLOSED

Monday 3 January: CLOSED

Tuesday 4 January: 9am to 4:30pm